Great question! To put it simply, documentation is one of the major cornerstones of any good business model because it has such a direct impact on the performance of your employees and your business.

When done correctly, effective documentation captures your processes and policies and breaks them down into simple, meaningful records for your learners to digest and reference. Thus, the better the documentation, the better — and more consistently — your learners will perform the process(es) in question.

These important technical documents act as a framework to establish a standardized norm for the typical use case within a given process, while calling attention to any exceptions. They also serve as a historical record of how things may have been done in the past – if and when things change – saving your teammates time spent digging through emails to find a paper trail. And when your team’s SME takes a much needed vacation or gets promoted to another position, the rest of the team needs to have their knowledge documented somewhere so you don’t lose all that valuable information!

With my extensive background in training and documentation development, I have over 7 years of hands-on experience training across an array of different industries.

Throughout these experiences, I’ve developed a passion for immersing myself in new material though research, identifying challenging or confusing topics, and developing teaching strategies that help bridge those pesky learning gaps. As a master of my craft, I excel at building resources that better support and bolster your learners.

If you’re ready to upgrade your technical documentation and training resources, RKHulce Writes is the service that will transform your business. As an expert in the field of training and development, I know how to build documentation that will work for your users.

At the end of the day, only you know what’s best for your business. And when you choose someone you can count on to deliver top-notch documentation, your business will flourish.

With the rapid influx of AI technology that has become widely available online, it can be tempting to shrug your shoulders and just pop some key words into a service like ChatGPT to build your documentation. However, this seemingly simple solution has a few kinks that may make you reconsider.

First and foremost, an AI service simply isn’t robust enough to do what a human learner can: refine the complex into simpler terms.

Sure, AI might be able to build you the framework for a technical document that explains the step-by-step process. However, there is no interpretation piece in play when it comes to AI. These programs will only be able to write the procedure in the same terms that it is explained elsewhere in its databases. In other words, if the only way a procedure is explained is by the braniacs who live and breathe these topics/concepts everyday, the procedures generated by the AI will use the same type of convoluted, highly technical vocabulary to build the procedures.

This does nothing to simplify or appropriately explain these terms to a first-time learner, aka the average user who will read your documentation. As a result, your users won’t get the information they need, or will completely misunderstand it. You need a fresh pair of human eyes who can learn the process, interpret it, and write it out in a way that your users will easily understand.

Secondly, AI programs may not be a secure or reliable method for you to procure technical documentation.

These AI programs that are readily available are open to the public and use the information provided by their users to improve their functionality. This sounds great in theory – the more people using the services, the better the AI will become. However, this also means that any data you provide when entering your prompts (i.e. any internal company data) is then shared with the program and added to the shared database for future use. As a result, the security of your company’s processes, data, or other trade secrets has been compromised and made accessible to anyone else who uses that service. Definitely not a good look if you’re trying to keep your business safe and secure!

As someone who has worked with companies that have special policies in place to keep their information private, I know firsthand how important it is to restrict the details of your business to only those you can trust. When you work with me, I can assure you that I will not share any of your private information to any unauthorized groups or databases.

Absolutely! While it might feel a little daunting at first, working with a third-party service outside of your company’s internal network can provide a significant benefit to your documentation. As someone new to how things are normally done at your company, I have the unique perspective of your target audience member: a brand-new learner. This x-factor enables me to better anticipate your users’ questions and quickly identify which items might be trickier to convey.

Additionally, as an independent contractor working alongside your team (rather than on it), I’ll devote my time to documenting your processes so your vital teammates can keep doing all the heavy lifting of the job itself. This way, your productivity remains intact while you reap all the benefits of well-documented procedures. Win-win!

If you’re ready to start collaborating, head on over here and fill out the contact form with all the details of your next project. Next, I’ll reach out to you via email to confirm and schedule our first consultation meeting.